What will happen to my money if my account is suspended?

If we need to suspend your account because you can’t send us the documents we need, you won’t lose any money in your account.

All you need to do is contact our support team with alternative bank details of where we can send your money. This should be a EUR or GBP account based within the EEA.

Just let us know:

• The account holder’s name
• The account number
• The sort code or BIC depending on the account currency"