How do I stay safe online?

  • Last updated on September 4, 2024 at 10:02 AM

Monese is committed to keeping you informed and secure in the face of increasingly sophisticated online criminals. Here’s what you can do to protect yourself:

Beware of Social Engineering:

Online criminals often engage in social engineering, attempting to gain your trust through deception. They conduct research about you and may pose as Monese, exploiting the information they find. Remember, Monese will never call you without prior arrangement, and we will never ask you to transfer money over the phone. If you receive a suspicious call claiming to be from Monese, hang up immediately and contact us through the Help section or in app chat to verify the legitimacy.

Check Email Authenticity:

Be cautious of convincing emails or texts claiming to be from Monese. Verify the sender's email address, ensuring it ends with @monese.com. For added security, remember that Monese logins can only be performed through the app. Avoid clicking any links in emails that do not match these criteria.

Watch for Fake Websites or Apps:

Criminals may create realistic-looking websites or apps, posing as Monese, other banks, or even government entities. Monese will never request your details outside of the app. If you encounter a pop-up or website asking for personal information, it is not from Monese.

Guard Against Ransom Attempts:

Criminals may attempt to hold your computer hostage, demanding money or login details. Ensure your computer has up-to-date antivirus software, and never share your account details. Your email account is a gateway to your Monese account, so never grant access to anyone.

Stay vigilant and prioritize your online security with these tips from Monese.