Payments

Card Payments

• Are there any places I can't use my Monese card?
• The ATM didn't give me cash but it's still deducted from my balance
• What are the limits on my card?
• What should I do if I notice an unauthorised transaction on my card or account?
• Why did my online purchase fail?

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Direct Debits

• How do I cancel a Direct Debit?
• How do I set up a Direct Debit?

Making a Payment

• How do I send a money transfer?
• How long does a Monese transfer take to reach the destination?
• Can I send money internationally?
• Why is my transfer still pending?
• What happens if I make a payment to the wrong person or wrong account?

Recurring Payment

• How do I set up a recurring payment?
• How do I cancel a recurring payment?