How to get the best out of Monese

Open Banking

• What is open banking?
• How can I link my external bank accounts to my Monese app?
• What data will be shared if I link my bank accounts to my Monese app?
• How can I unlink my external bank accounts in my Monese app?
• What is an instant bank transfer and how does it work?
• What are the benefits of Instant bank transfers and is it safe?

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Credit Builder

• What is the Monese Credit Builder?
• How does the Monese Credit Builder ‘build’ my score?
• What happens if I miss a Credit Builder repayment?
• When will I get my Credit Builder repayments back?
• Are there any fees for releasing the security amount?
• How can I access the Monese Credit Builder?

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Apple Pay and Google Pay

• How to activate and use Apple Pay
• How do I remove my card from Apple Pay?
• How to activate and use Google Pay
• How do I remove my card from Google Pay?

Avios & Vueling

• What are Avios?
• How can I link and unlink my Avios account?
• How can I collect and spend Avios?
• What should I do if my Avios balance isn't right?
• What is the Vueling account and Vueling Club?
• How can I link and unlink my Vueling account?

Monese Insurance

Marketplace

• What is Marketplace?
• Do you offer any saving products?
• Do you offer any credit products?
• How can I apply for a credit through Marketplace?
• How do I raise a complaint about my credit?

Monese for Web

• Can I access my account through Monese website?
• How can I create/reset my Monese for web password?

PayPal

• What is PayPal?
• How can I link and unlink my PayPal account?
• How can I link my Monese card to PayPal?
• Can I link more than one PayPal account?

Invite and Earn Program

• What is your Invite and earn program?
• Are there any requirements to earn rewards?
• Who can earn rewards?
• What is the reward for inviting a friend?
• Why haven’t I received my reward?
• How long does it take to receive a reward?

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