How to use Monese

Support

• Is Monese down or experiencing any maintenance issues?
• Your situation, support and adjustments

Accounts

Cards

Pricing

• What pricing plans do you offer?
• What are allowances?
• What happens if I don't have enough funds in my account to cover the monthly fee?
• How can I request a refund of my pricing plan?

Payments

Security

Top-ups

• How long does it take for money to land in my account?

Brexit

• Will I still be able to hold a secondary GBP, EUR or RON, for free?
• I live in the EEA, why can't I open a GBP account?
• Will my account still work after Brexit?
• Why is my account being transferred to an EU license partner?
• Will Monese still operate in the EU after Brexit?
• Will my GBP account work after the end of the Brexit transition period?

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Romanian accounts new IBANs

• Where can I check my new IBAN?
• Why do I need a new IBAN?