If you don’t remember your password or you’ve been locked out of the app after a failed login attempt, here’s what you need to do next:
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Tap Forgot on the main screen of the app where you’re asked for your passcode
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Select Verify identity
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Grab the ID document you signed up with and enter the ID number
Following these steps should give you access back into the app, but if you're still locked out of your account, get in touch with our Customer Support team.