The most common reasons that you card top-up didn’t go through are:
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The card details were wrong (for example the expiry date, CVV or name on the card)
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There wasn’t enough money in the account you were trying to top up from
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You’ve gone over your daily or monthly top-up limit (you can find the limits here)
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Your card issuer isn’t part of the 3D Secure Program
If you’ve gone over your top-up limits, you can find out more about all the different ways to top up your account on this section of our website.
Remember: depending on the plan you've chosen, you may have different allowances and limits. See more in our pricing section (here) and our Terms and Conditions (here).
