The most common reasons that you card top-up didn’t go through are:
The card details were wrong (for example the expiry date, CVV or name on the card)
There wasn’t enough money in the account you were trying to top up from
You’ve gone over your daily or monthly top-up limit (you can find the limits here)
Your card issuer isn’t part of the 3D Secure Program
If you’ve gone over your top-up limits, you can find out more about all the different ways to top up your account on this section of our website.