If your payment for something you’re buying online didn’t go through, there are a number of reasons it could be:
You don’t have enough money in your account
You entered the wrong CVC code more than 3 times (if this happens, we’ll temporarily block your card for security reasons until midnight UK time – read here)
You’ve gone over your card limits (read here)
- You’ve not approved the payment in the Monese app as part of the 3D Secure process (read here)
The merchant you’re trying to buy from isn’t supported for security reasons (read here)
If none of the above apply and your payment still isn’t working, don’t hesitate to get in touch with us.