If you’re sending or waiting to receive money, it might sometimes take longer than usual.
Keep in mind that transfers always depend on the other bank’s processing times.
You should also consider that some types of transfers don’t get processed on weekends and public holidays, so plan for extra time if you’re sending on one of these days.
Apart from that, we may have to run a security check before processing the transfer on our end. We do this every now and then to make sure that our service is still safe and secure. These checks are compulsory and in line with industry standards set by our regulator.
If that’s the case, we’ll reach out to ask you for some more details (like where the money came from or your reason for sending it). Make sure to get back to us with the information we need as soon you can, so we can get your transfer going.