The delivery date of your card will depend on where you live:
If you live in the UK, the delivery date is usually 3 to 5 business days
If you live anywhere else in the EEA, the delivery can take up to 14 calendar days
While we aim deliver your card as quickly as possible, there may sometimes be delays that are out of our control, for example: bad weather, card manufacturing or delivery services delays or an unexpected event.
If you think your card has been lost on its way to you, you can report the card as lost or stolen in the app - but before you do that, make sure that you’ve waited past the above timelines.
On another note, to make sure you can start using your Monese account right away, did you know that once you’ve verified your address you can also set up a virtual card for free?
With your virtual card, you can use it right away to shop online or you can add it to your Apple Pay or Google Pay to pay in-store with your phone.