As these account numbers (IBANs starting with ‘BE’) are still quite new, there’s a possibility that you might not currently be able to receive SEPA payments from some banks.
If the sending bank is unable to process the payment, we suggest you have the funds sent to your old account number (starting with ‘GB’), which you can find in the app. If you’ve joined us recently, and don’t have an old account number (starting with ‘GB’), you can also have the funds sent to our international deposit account – these account details are also displayed in the app and you can find more information on that here.
We’re working tirelessly with our partner to ensure that this problem is resolved. You can contact out support team if you have any further questions.
If you are informed that the IBAN is too short, please contact our support team with the information of the sending bank.