Indeed, when you use SOFORT with online shops or other merchants most of them would not charge you for this separately. They typically rather factor the cost of offering SOFORT into the price of the products or services you purchase from them.
Monese is not making money on SOFORT transactions, by introducing the fee we are only covering the cost of completing the transaction.
Customers on our old pricing plans will not have to pay for SOFORT top-ups. However on our new Simple and Classic plans this is no longer free and is now covered under the ATM and Cash Top-up allowance.