The transaction will be authorised via the One-Time Password (OTP) which will be sent to you by SMS at the time you make the purchase. If you do not receive the OTP, you can request for a new one however, please wait 2-3 minutes before doing so. You can receive the OTP on both UK and international mobile numbers and you should receive the SMS at the phone number registered for your Monese account, in your app.
The One-Time Password (OTP) will be uniquely generated and sent for the specific transaction for which it was requested. Any further transactions, even at the same store, will have a new uniquely generated OTP, if required.
You only have 15 minutes to enter the OTP, if you fail to do so you will need to make the transaction again