Unfortunately, card refunds are out of Monese’s control, so please contact the merchant directly to get an estimated arrival time and ask when was it sent. We will update your account balance automatically as soon as the funds have reached your account. In most cases, card refunds usually arrive within 5-10 working days.
Articles in this section
- How do I replace my expiring/expired Monese card?
- What can I do with my Monese Mastercard?
- How long will it take for my Monese card to arrive?
- How do I activate my Monese card?
- Where is my pin code?
- How can I lock / unlock my Monese card?
- What if I entered the card PIN wrong too many times?
- What if I entered the card security code (CVC) wrong too many times?
- What if my card is captured by an ATM?
- Why hasn't my card arrived yet?