Unfortunately, card refunds are out of Monese’s control, so please contact the merchant directly to get an estimated arrival time and ask when was it sent. We will update your account balance automatically as soon as the funds have reached your account. In most cases, card refunds usually arrive within 5-10 working days.
Articles in this section
- How do I activate my Monese MasterCard?
- Why hasn't my Debit card arrived yet?
- How can I block / unblock my Monese card?
- How long will it take for my Monese card to arrive?
- What can I do with my Monese MasterCard?
- My online purchase just failed, why?
- What if I entered the card PIN wrong too many times?
- What if my card is Lost or Stolen?
- Where is my pin code?
- What if I entered the card security code (CVC) wrong too many times?