You can double-check your card’s estimated arrival date in your Monese app. In most cases, your card will arrive at the address you gave us in 3-5 business days if you live in the UK, and in up to 14 days if you live anywhere else in the European Economic Area.
If it’s been longer than that, it’s worth checking if your flatmate or neighbour has accidentally picked up your card from the postbox. If you think your card’s been lost, you can report the card as lost or stolen in the app and we’ll automatically order a replacement for you.
In some countries, you'll need to top up your account with enough to cover the card delivery fee before we can send you a card.
If you top up with a debit card, there might be a minimum amount you need to top up by. If so, we'll add the rest to your account (minus the card delivery fee), which means you’ll be ready to start spending as soon as your card arrives.
Did you know that once you’ve verified your address you can also set up a virtual card for free? It’s instant and you can use it right away to shop online or add it to Apple Pay or Google Pay to pay in-store with your phone.