Please double-check the estimated arrival date for your card in the Monese app. In most cases, your Monese card will arrive at the registered address within 3 to 5 business days in the UK and it can take up to 14 days internationally. It’s also worth checking that your flatmate or neighbour has not received the card on your behalf.
If you have been waiting longer than the estimated arrival date and believe that your card has been lost, please report the card as lost or stolen in the app and a replacement card will be ordered automatically. If you are unsure how to do this please contact our Customer Support team.