There are two typical scenarios that can cause that.
The first is that the merchant requires 3D secure (MasterCard SecureCode) and this program is not yet enabled on Monese cards. We are working on it and expect it to be available in the future.
The second is that you have entered the CVC code incorrectly more than 3 times. In which case you should contact our support line or send us a message in the Monese app and we can help to unblock your online payments.