You can verify your account in one of two ways.
Option 1: Video call us using the Monese app! We can accept video calls Monday through Friday 8am to 5pm. When you call make sure to have the ID document ready that you used to sign up for your account..
Option 2: Submit a proof of address. A proof of address shows your address as it is in the application, has been issued within the last months, and is in a pdf or valid image format. Please make sure that all documents submitted show the full document and the text is readable. The following documents may be accepted:
- Utility bills - mobile phone bills are not acceptable
- National ID or Driving license - address must match and we need a picture of the front and back
- Residence permit - front and back
- Other official government letters