All you have to do is download the Monese app from the App Store (iOS) or Google Play Store (Android) and it will take you through the sign-up process in a few minutes! You simply need to be ready to take a photo of your ID documents (National ID card, driving license, or passport) and a quick video selfie of yourself. You will also need to have a valid and unique email address and a mobile phone number capable of receiving text messages.
You will then just need to continue following all the instructions in the Monese app. In some situations you may be required to do a video call as well.
You can make a video call using the Monese app! This service is open Monday through Friday 8am to 10pm UK time and 10am to 4pm on Saturdays. When you call please make sure you have a good internet connection and your ID document with you. Our team can see your language preferences based on your app language and if possible we will match it but if not then we will default to English.