How to use Monese

24 categories

Support
- How do I stay safe online?
- What is an investment scam?
- Can I use public wi-fi while logging into my Monese app?
- Is Monese down or experiencing any maintenance issues?
- Your situation, support and adjustments
- +1 more article
Living in France
- What documents do I need to keep my French IBAN open?
- Can I still make payments or use my card once my account is suspended?
- How can I get access to my money?
- What happens if someone sends me money after 31 October?
- Will I still be able to access my GBP account or other currency accounts?
- +4 more articles
Account Access
- How do I access my account from a new phone?
- Can I sign up or login to Monese using someone else's mobile device?
- How do I update my Monese app?
Account Protection
- How can I protect my account?
Cash Top-ups
- How do I top-up my account with cash?
- How can I top up in cash with Paysafecash?
- Where do I find my PaySafecash barcode?
- I've forgotten my Paysafecash password
- What should I do if my Paysafecash top-up hasn't arrived my account?
Making a Transfer
- Monese has asked me to provide more information about my recent payment by filling a form. Is this secure?
- What's considered a domestic payment?
- What's considered an international payment?
- What is SWIFT?
- What is a multi-currency IBAN / BIC?
- +9 more articles
Physical Cards
- Where can I use my card?
- How do I activate my card?
- What should I do if my card gets stuck in an ATM?
- My card hasn't arrived yet
- How do I replace my expiring/expired card?
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Personal Account
- How can I move money from my pot account to my main account?
- What are the limits on my account?
- What happens when my account is transferred to the Monese EU license?
- How do I get my account statement?
- How can I close my account?
- +7 more articles
International payments
- How do I receive money using my multi-currency IBAN?
- How much does it cost to receive international payments with Monese?
- Where can I see my multi-currency IBAN (international bank account number)?
- Does the sender need my Monese ID when making an international payment to my Monese account?
- Can I use my multi-currency IBAN for local payments?
- +9 more articles
Personal Information
- My account is locked and I can't access it
- How do I change my account information?
Card Top-ups
- How do I top up my account with a debit card?
- Why did my card top-up fail?
Virtual Cards
- What happens to my virtual card once the physical one expires?
- What is a virtual card?
- How do I create a virtual card?
- How do I replace my virtual card?
- How do I cancel my virtual card?
Business Account
- How much does a business account cost?
- What are the limits of my business account?
- How can I update information about my business?
- Can I create an invoice from my business account?
- Can I hold more than one currency on my business account?
- +4 more articles
Cards
- How can I see or change my card PIN?
Card Payments
- Are there any places I can't use my Monese card?
- What are the limits on my card?
- Why is my card payment still pending?
- Why did my online purchase fail?
- The ATM didn't give me cash but it's still deducted from my balance
- +2 more articles
Card Security
- How do I authorise online transactions with 3D Secure?
- How can I block my Monese card with IVR?
- What should I do if my card is lost or stolen?
- What happens if I enter the wrong card details?
- How do I see or change my card PIN?
- +1 more article
Joint Account
- Who can open a Joint Account?
- How do I order my joint account cards?
- What can I do with my Joint account?
Pricing
- What pricing plans do you offer?
- What are allowances?
- What happens if I don't have enough funds in my account to cover the monthly fee?
- How can I request a refund of my pricing plan?
Direct Debits
- How do I set up a Direct Debit?
- How do I cancel a Direct Debit?
Recurring Payment
- How do I set up a recurring payment?
- How do I cancel a recurring payment?
Security
- How Monese Keeps Your Money Safe?
Top-ups
- How long does it take for money to land in my account?
Romanian accounts new IBANs
- Can I still use my previous IBAN?
- Where can I check my new IBAN?
- Why do I need a new IBAN?
The APP Reimbursement
- What is an APP scam?
- How can I protect myself from APP fraud?
- How can I report APP fraud?
- Your rights to reimbursement for APP fraud
- What is the scope of the APP Reimbursement?
- +5 more articles