The ATM didn't give me cash but it's still deducted from my balance

If this happens, don't worry! It's likely that the money deducted from your balance is only as an authorization and will be automatically refunded back to you.

This is unfortunately out of our control, but here’s what you can do:

As mentioned, there's still a chance that the pending money will arrive back into your account after 7 days – so please wait until after 7 days to contact us

If the transaction clears and you’re charged for it, let our Customer Support team know right away, and we can guide you on how best to file a dispute and recover your money"