Why Can’t I Access Cash Advance?

  • Last updated on May 19, 2025 at 6:39 AM

If you’re unable to access Cash Advance, the reason may be specific to your account. Cash Advance is powered by SteadyPay, which conducts eligibility and affordability checks to determine whether you meet its requirements.

Possible Reasons You’re Not Eligible

  1. You Haven’t Met the Universal Criteria
    Before SteadyPay can run its checks, all Monese customers must meet certain universal criteria. To review these requirements, check our FAQ Here 

  2. You Didn’t Pass SteadyPay’s Eligibility & Affordability Checks
    Even if you meet the universal criteria, SteadyPay may determine that you’re not currently eligible based on their affordability assessments. If you qualify, you’ll see a banner message in your Monese app confirming your eligibility.

What Can You Do?

  • Keep Using Your Monese Account – If you’ve recently been rejected, you may become eligible in the future. SteadyPay reviews accounts on a monthly basis, so continuing to use your Monese account could improve your chances.

  • Learn More from SteadyPay – SteadyPay has created a dedicated article for Monese customers who have been rejected. Check Here.

Important Notes

  • Monese does not influence Cash Advance decisions – Approval is solely determined by SteadyPay.

  • Approval is not guaranteed – Meeting the universal criteria does not automatically qualify you for a Cash Advance.