Why haven’t I received my reward?

  • Last updated on July 23, 2024 at 10:45 AM

There are a few reasons you might not have received your reward yet:

  • Your friend may not be a UK resident and so cannot partake in the Invite and Earn program
  • You or your friend aren’t eligible for the Invite and Earn program
  • You or your friend haven’t met all of the conditions to receive the reward
  • You or your friend haven’t activated a physical card
  • The relevant card transaction might not have cleared yet
  • The transaction type or merchant you paid might be excluded from the Invite and Earn program.
  • These include transactions with other financial institutions, Government services, or cash withdrawals
  • You’ve already referred 15 friends 

If you need more information, take a look at our Invite and earn Terms and Conditions here.