What should I do if my Paysafecash top-up hasn't arrived my account?

When you top up with cash using Paysafecash, your Monese balance should be updated within 15 minutes of you doing so.
If your money hasn’t arrived in your Monese account after 6 hours, you'll need to contact Paysafecash directly to give them the details including your confirmation receipt.

You can contact Paysafecash by visiting https://www.paysafe.com/support/.