My international payment hasn't arrived yet. What should I do?

With any incoming payment, we unfortunately don't know the status of the payment until it reaches us. But don't worry ─ as soon as we receive it, we'll convert the transfer into your chosen Monese account currency, and add it to your balance. 

In general, international payments take 2-5 working days to arrive. If you're waiting for an international payment and it's been longer than this, you should get in touch with the person sending you money.

 They can contact their bank for more information on when exactly the payment was sent and whether your account details were entered correctly. Usually, all of this information will be available in a proof of payment document that your sender can get from their bank.