Why did my card top-up fail?

TThe most common reasons that you card top-up didn’t go through are:

• The card details were wrong (for example the expiry date, CVV or name on the card)
• There wasn’t enough money in the account you were trying to top up from

• You’ve gone over your daily or monthly top-up limit 

• Your card issuer isn’t part of the 3D Secure Program

If you’ve gone over your top-up limits, you can find out more about all the different ways to top up your account on this section of our website.

Remember: depending on the plan you've chosen, you may have different allowances and limits. See more in our pricing section (here) and our Terms and Conditions (here).