How can I close my account?

Question

Accepted Answer

We’d be sorry to see you go! Before closing your account, consider contacting our Customer Services to see if there’s anything we can help you with.If you’d still like to close your account after that, you can do this in your Monese app under Account Settings
Open your Monese app and go to the Profile screen
Tap on Settings followed by Account Settings
Select Close account and just follow the instructions
 
Alternatively, you can request your account closure by email us to closures@monese.com, but to do so, you need to email us from the registered email you have used with Monese.
We recommend you request the account closure in-app as it will be faster and easier for you.